Tutela.ca - Privacy Notice

This version is dated 9 October 2012.

Privacy Statement

Your privacy is very important to Citadel Rock Online Communities Inc. (“Citadel” or “We”) and We will treat Your data with care and respect. We know that You care how information and data about You is collected, used, and shared. This Privacy Notice describes the privacy policy for Tutela.ca (“Service”) and provides details on the collection, use, and/or dissemination of the information You provide. We reserve the right to change this Privacy Notice from time to time and We urge You to review this Privacy Notice regularly to familiarize yourself with any changes. By using the Service, You are accepting the practices described in this Privacy Notice.

Who We Are

The Service is a Canadian not-for-profit online repository and community for ESL (English as a Second Language) and FSL (French as a Second Language) professionals registered to use the Service (“Users”). As a repository, the Service provides Users with access to ESL and FSL materials including classroom materials, lesson plans, assessment information, and reusable learning objects. As a community, the Service enables Users to share materials, discover new approaches, locate solutions, and network including through the use of the online meeting and webinar conferencing capabilities of the Service (“Conferencing”). Due to the fact that each online meeting or webinar conference is controlled by an independent host/presenter, We cannot guarantee how the system and privacy information will be managed by the independent host/presenter.

To provide the Service, We may be required to collect, use, and share certain information. The type of information We collect, together with a description of how We use and/or share it, is described below.

Information Collection and Use

In order to use the Service, a User must first complete the registration form. During registration a User is required to give contact information (such as name and email address) and unique identifiers (such as username and password), as well as other information related to ESL or FSL credentials of the User (such as position and organization). In addition, Users may provide additional information in the course of making use of and contributing to the Service. We use this information, including any personal information, to provide the Service and to contact the User in connection with the Service.

We also store information that we collect through industry standard technologies such as cookies, log files, images uploaded by the user, and/or third parties in order to provide seamless operation of the Service including displaying of activity of Users on the Service for the benefit of other Users.

Communications and Customer Service

We may send new Users a welcoming email to verify password and username. Users may also occasionally receive information related to the Service. On occasion, it may be necessary to send out a service related announcement. For instance, if the Service is temporarily suspended for maintenance We may send Users an email. We communicate with Users on a regular basis to provide requested services and in regards to issues relating to their account.


Though We make reasonable effort to preserve User privacy, We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. We may need to disclose personal information when required by law wherein We have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process; or third parties may unlawfully intercept or access transmissions or private communications. Please be aware that no data transmission over the Internet or information storage technology can be guaranteed to be secure.

When your information is shared with the host/presenter of an event in which You have chosen to participate, We lose control over how they will use, collect, and/or disseminate your information. Accordingly, You understand and agree that We are not responsible for the privacy practices or the content of the host/presenter and/or any third party websites, and You agree that We are not responsible for how such information is ultimately used.

We may share aggregated demographic information that is not linked to any personally identifiable information, with our partners, sponsors, and Users.

Correcting/Updating/Deleting/Deactivating Personal Information

If a User's personally identifiable information changes (such as postal code, phone, email or postal address), or if a User no longer desires the Service, We provide a way to correct, update or delete/deactivate Users' personally identifiable information.

Notification of Changes

If We decide to change our privacy policy, We will post those changes to this privacy notice in places that We deem appropriate. We will use information in accordance with the privacy policy under which the information was collected. If We are going to use Users' personally identifiable information in a manner different from that stated at the time of collection, We will notify Users via email and Users will have a choice as to whether or not We use their information in this different manner.

Contact Information

If You have any questions or suggestions regarding our privacy notice, please contact us.